Help with the things people need most.
Most requests are resolved by one of the steps below. If yours is not, write to us and a person will answer.
Restore a purchase
- Sign in to the store account that bought the membership.
- Open PumpCal and go to Membership.
- Choose Restore Purchases and wait for confirmation.
Cancel a membership
- iPhone: Settings → your name → Subscriptions → PumpCal → Cancel.
- Android: Play Store → Payments and subscriptions → PumpCal → Cancel.
- Access continues until the end of the paid period.
Connect health data
- Open Apps & devices in PumpCal.
- Choose your device and grant the permissions you are comfortable with.
- Readiness and body metrics update after the first successful sync.
Coach audio and narration
- Narration needs one tap on iPhone before audio can play.
- Your music is not interrupted; narration only ducks it briefly.
- Narration stops on any interruption and waits for you to resume.
Training without a connection
- Sets logged offline are stored on the device.
- They sync automatically when the connection returns.
- Nothing is lost if the app is closed mid-session.
Delete your account
- Request deletion in the app, or by email.
- Your account and personal data are removed within 30 days.
- Backup copies expire within 90 days.
Still need a hand?
Email us with your device, the app version from Settings and what you expected to happen. That is usually enough to resolve it in one reply.
contact@mynvoqe.comStart training with PumpCal.
Seven days free, then $99.99 per year. Cancel any time.
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